Frequently Asked Questions
Everything you need to know about shopping with Nuby US
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products BPA-free and safe for children?
Yes, safety is our top priority. All Nuby products meet or exceed all government safety regulations and are 100% BPA-free and non-toxic.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Nuby US ships exclusively to addresses within the United States and its territories. Please check our international distributors for availability in other countries.